Privacy Policy
Last updated: 25 August 2026.
Who we are
Cogon Tropical Resort, Tourism Road, General Luna, Siargao, Surigao del Norte, Philippines. Our website is https://cogonresort.com.
What we collect
Booking details: your name, email address, phone number, stay dates, and the rooms you book.
Guest check-in details: information you provide at check-in, including a photo of your government-issued ID (required by our check-in policy).
Messages: anything you send us through the contact form, email, SMS, WhatsApp, Facebook Messenger, Instagram, or a booking platform such as Booking.com.
Social profile basics: when you message us on Facebook Messenger or Instagram, Meta shares your public profile name (and Instagram username) with us so we know who we are talking to.
Payments
Payments are processed securely by PayPal. We never see or store your card or PayPal credentials — we only receive confirmation that your payment succeeded.
Messaging on Facebook, Instagram and WhatsApp
When you message our Facebook Page, our Instagram account, or our WhatsApp number, we receive your messages and basic public profile details through Meta Platforms, Inc. We use them only to reply to you and to manage your inquiry, booking, or stay. Your use of those apps is also covered by Meta's own privacy policy at https://www.facebook.com/privacy/policy.
Automated and AI-assisted replies
So you get answers quickly, some inquiries — for example about room availability, rates, or promotions — may be answered instantly by an automated assistant that reads our live room availability and price list. To make this work, the content of your messages may be processed by our AI service provider (Anthropic) solely to help us compose a reply. Our staff can see and take over every conversation at any time. Message content is never sold and never used for advertising.
How we use your information
To manage your reservation and stay (confirmations, reminders, and stay-related messages by email, SMS, WhatsApp, Messenger, or Instagram).
To answer your questions and requests on whichever channel you contacted us.
To meet legal and accounting requirements.
We do not sell your information or use it for third-party advertising.
Service providers
We share only what each provider needs to do its job for us:
Meta Platforms — delivers Facebook Messenger, Instagram, and WhatsApp messages between you and us.
PayPal — payment processing.
Anthropic — AI processing that helps us draft and answer messages.
Brevo — transactional email; Semaphore — SMS delivery in the Philippines.
Beds24 and booking platforms such as Booking.com — reservation synchronisation for stays booked through those channels.
Cloudflare and DigitalOcean — website hosting, content delivery, and secure file storage.
Cookies
We use only essential cookies — for example, to keep your booking cart while you complete checkout. We do not use advertising or cross-site tracking cookies.
Data retention and your rights
We keep booking and guest records only as long as needed for operations and legal requirements. You may contact us at any time to ask what information we hold about you, or to request a correction or deletion.
Data deletion
To request deletion of your data — including messages and profile details we received through Facebook, Instagram, or WhatsApp — email info@cogonresort.com, or send the request as a message from the same account or number the data concerns. We will delete it within 30 days, except booking records we are legally required to keep.
Security
Our website is served over HTTPS, and guest records are accessible only to authorised resort staff.
Contact
For any privacy questions or requests, email info@cogonresort.com.