Resort Policy & Terms
Check-In / Check-Out
Check-in: 2:00 PM
Check-out: 11:00 AM
Payment Policy
Full payment is required at checkout to confirm your booking. Reservations are guaranteed once payment is received.
Cancellation Policy
Cancellations made more than 30 days before check-in receive a full refund.
Cancellations between 30 and 20 days before check-in will forfeit 50% of the total amount.
Cancellations less than 20 days before check-in will forfeit 100% of the total amount.
There are no refunds for missed flights or unused rooms. We recommend securing travel insurance for unforeseen circumstances.
Rebooking Policy
Rebooking is available up to 30 days before your arrival and can be rescheduled within 6 months.
Rebooking is allowed if all flights to Siargao are canceled due to weather or other uncontrollable circumstances.
Refund Policy
Refunds will be processed with deductions for any applicable bank or payment fees.
Resort Policies
Smoke-Free Policy: We maintain a smoke-free environment indoors, and smoking is allowed only in designated outdoor areas, such as villa balconies, in accordance with the national smoke ban.
Quiet Hours: Quiet hours are observed from 11:00 PM to 6:00 AM to ensure a peaceful environment. Please report disturbances to the front desk.
Check-In Requirements: Guests must be 18 years old to check in and provide a valid government-issued ID.
Visitor Policy: Visitors must register at the front desk and are not allowed after 8:00 PM. Visitors may not use guest amenities such as breakfast, pool, or showers. Unregistered guests staying overnight will incur additional charges.
Housekeeping & Room Access: Daily housekeeping is available from 8:00 AM to 6:00 PM. Management reserves the right to enter rooms for cleaning, maintenance, or safety reasons.
Maximum Occupancy:
Deluxe King: 3 guests maximum
Deluxe Twin: 4 guests maximum
Exceeding the occupancy limits may result in additional charges or refusal of service.
Wi-Fi Access: Free Wi-Fi is available for all registered guests. Signal strength may vary by location and other factors.
Lost & Found: Lost items will be held for 14 days. Shipping fees apply for items requested to be returned.
No In-Room Parties: Parties and excessive noise are prohibited. Non-registered guests must leave by 10:00 PM. Violations may result in eviction without a refund.
Damage to Property: Guests are responsible for any damage caused during their stay. Repair or replacement costs will be charged to the guest. Legal action may be taken for serious damages.
Pet Policy: Pets are not allowed at the resort.
Changes to Policies: Policies are subject to change without prior notice. Please check with the front desk or our website for the latest updates.